Sun 6/3/2017 4:18 PM
From: Roger DeCastro <rdecastro@gmail.com>
Subject: Issue
To: support@Pendeltonproducts.com
————————————————————————
Support team,
I bought ur new product last week and got it today in the mail. Sorry but I seem to be having some trouble adjusting it. Can u help me out?
TY,
Roger
Mon 6/3/2017 6:20 PM
From: support@Pendeltonproducts.com
Subject: Re: Issue
To: Roger DeCastro rdecastro@gmail.com
————————————————————————Dear Valued Customer,
Thank you so much for contacting us with your concerns. We at Pendelton Products, Inc. pride ourselves on our exemplary service.
Our apologies for not responding more promptly to your e-mail. Unfortunately, our Customer Service department is closed on Sunday.
Our business hours are M-F, 9:00am to 5:00pm. Rest assured, we will work with you to resolve any issues you may have during our normal hours of operation.
First, we’d like to clarify your request. What product did you order from us?
Fondest Regards,
Customer Service
Mon 6/3/2017 7:02 PM
From: Roger DeCastro <rdecastro@gmail.com>
Subject: Re: Re: Issue
To: support@Pendeltonproducts.com
————————————————————————Support team,
I got ur fuel economizer and cant adjust it.
TY,
Roger
Mon 6/4/2017 12:01 PM
From: support@Pendeltonproducts.com
Subject: Re: Re: Re: Issue
To: Roger DeCastro rdecastro@gmail.com
————————————————————————Dear Valued Customer,
Thank you for your response.
Unfortunately, we need a little more information to process your request.
We sell more than one model of our Fuel Economizer. What is the model number on the product nameplate?
Fondest Regards,
Customer Service
Mon 6/4/2017 12:29 PM
From: Roger DeCastro <rdecastro@gmail.com>
Subject: Re: Re: Re: Re: Issue
To: support@Pendeltonproducts.com
————————————————————————Support team,
Theirs a sticker on it with 2 numbers. The first 1 is DX29. The other 1 is 1543.
Does that help?
L8R,
Roger
Mon 6/4/2017 1:47 PM
From: support@Pendeltonproducts.com
Subject: Re: Re: Re: Re: Re: Issue
To: Roger DeCastro <rdecastro@gmail.com>
————————————————————————Dear Valued Customer,
Thank you for your response.
Yes, that is very helpful information. DX29 is the product’s model number and 1543 is the part number.
Now we are getting somewhere.
Detailed procedures to adjust this unit can be found in the installation instructions provided with the equipment. In this case, please refer to steps 3a through 5c to adjust the unit.
Make sure you perform these steps as written, and in the order listed.
If you have any further issues with the DX29 Fuel Economizer, please don’t hesitate to contact us.
Have a wonderful day!
Fondest Regards,
Customer Service
Mon 6/4/2017 2:16 PM
From: Roger DeCastro <rdecastro@gmail.com>
Subject: Re: Re: Re: Re: Re: Re: Issue
To: support@Pendeltonproducts.com
————————————————————————Support,
Yeah, I know the instructions are in the box. Which I read and followed.
But the steps u wrote dont work.
Now Im getting the hang of this. Ill tell u just what the problem is b4 u ask.
Step 3 tells me to install the adjustment cam on top of the air intake. Did that.
Step 4 sez to turn the top of the unit so I can get to the screw to adjust it. NP.
Im supposed to turn the screw till I C the red line centered in the viewing window in step 5a. Check.
Step 5b sez to turn the top back to where it was before. Fine.
But then it sez in step 5c to check the window again to “confirm proper alignment,” but the red line is gone!
I tried to c in between the top and bottom of the unit, but I cant seem to make out what Im adjusting. Squinting at it through the viewing window with a flashlight, I can make out some kinda round plate. Looks like the red line is marked on the edge of it.
Should the plate move with the top? If so, how come the screw is on the bottom?
HELP Im confused!
Roger
Mon 6/4/2017 4:03 PM
From: support@Pendeltonproducts.com
Subject: Re: Re: Re: Re: Re: Re: Issue
To: Roger DeCastro rdecastro@gmail.com
————————————————————————Dear Valued Customer,
Thank you for your response.
Due to the complexity of your issue, your trouble ticket has been escalated and reassigned to the Customer Service Manager. He will contact you shortly.
Fondest Regards,
Customer Service
Mon 6/4/2017 4:15 PM
From: Roger DeCastro <rdecastro@gmail.com>
Subject: Re: Re: Re: Re: Re: Re: Re: Issue
To: support@Pendeltonproducts.com
————————————————————————Can u tell him to hurry up?
This is my day off and its almost over. This thing is half installed on my car and I dont know how to safely uninstall it.
I gotta be at work by 8am tomorrow on the other side of town but cant drive my ride like it is now.
Mon 6/4/2017 4:46 PM
From: support.mgr@Pendeltonproducts.com
Subject: Case 122
To: Roger DeCastro <rdecastro@gmail.com>
————————————————————————Dear Valued Customer,
Thank you for your response.
I’m sorry you’re having so much difficulty installing our product. I have made an extra effort to reply to your e-mail before leaving the office for the day. I am confident your vehicle will be running better than ever tomorrow morning on your way to work, with our product saving you gas money with every mile you drive.
Our patented Model DX29 Fuel Economizer is one of the finest currently available on the market. We stand by it 100% and have many satisfied customers who swear by it.
The unit you purchased is somewhat complex, in that it is electromechanical, rather than simply mechanical in its operation.
In short, it consists of two sub-assemblies: the adjustment cam and exhaust converter.
The specially patented electro-plated engine compartment adjustment cam includes a lower mounting base and upper body. This cam is used in conjunction with the signal from the vehicle’s oxygen (O2) sensor to properly adjust the unit. The electrical connection to the external exhaust converter enables the cam for optimal exhaust flow during equipment operation.
Have you connected the unit to the O2 sensor on your vehicle?
If not please do so, as this is your problem.
Thanks for purchasing our great product. Please let me know what kind of mileage you get after your Fuel Economizer has been correctly installed.
If you would like to leave a testimonial on our webpage (http://Pendeltonproducts/reviews.com) you will be eligible to receive a discount of up to 10% on your next purchase.
Regards,
Jon: Customer Service Manager
Mon 6/4/2017 5:01 PM
From: Roger DeCastro <rdecastro@gmail.com>
Subject: Re: Case 122
To: support.mgr@Pendeltonproducts.com
————————————————————————Huh?. FFS!...
Theirs NO goddam step in ur instructions to hook this thing up to an O2 sensor. Which O2 sensor? My frickin’ car has 4!
I need answers RN!
Mon 6/4/2017 5:02 PM
From: Noreply@Pendeltonproducts.com
Subject: Re: Re: Case 122
To: Roger DeCastro <rdecastro@gmail.com>
————————————————————————Dear Valued Customer,
Our apologies for not responding immediately to your e-mail. Unfortunately, our Customer Service department is closed for the day.
Our business hours are M-F, 9:00am to 5:00pm. Rest assured, we will work with you to resolve any issues you may have during our normal hours of operation.
A Customer Service representative will respond to your e-mail tomorrow morning in the order in which it was received.
Fondest Regards,
Customer Service
Tue 6/5/2017 8:02 AM
From: John Pendelton <PenProCEO@yahoo.com>
Subject: REPORT ABUSE
To: Roger DeCastro rdecastro@gmail.com
You tried to recall this message on Tuesday 6/5/2017 9:58 AM.
————————————————————————Mr. DeCastro,
Your e-mail of yesterday afternoon has been forwarded to me as harassing correspondence.
I simply cannot subject my staff to such abuse. As a mature adult, you ought to know better.
But because I am the better man, I will answer your question: attach the wiring on the unit to the O2 sensor located on the exhaust manifold on the driver’s side of the vehicle. Start your engine and make the indicated adjustments per the installation instructions.
Then your unit will function as advertised. I should know; I designed it.
Good day, sir!
Sent from my iPhone | 
